Dutch Collections Specialist

Location
Dublin
Salary
EUR25000 - EUR26000 per annum + benefits
Posted
11 May 2018
Closes
18 May 2018
Ref
ppl
Contact
Bianca Petri
Job Type
Permanent
Hours
Full-time
As a Collections Agent, your goal is to deliver best-in-class service to our clients core and emerging products, taking problem solving and customer service to a new level. As a Collections Agent, you will also uphold the highest level of customer service while negotiating with customers on resolving negative balances and providing quality solutions.

The Collections Agent will also be eligible for the EMEA Collections incentive program, via a monthly scorecard and will be part of our Collections Quality assessment program while protecting our clients brand while we do.

As a Collections Agent, you will engage with our clients' customers where a negative balance has occurred on their account, performing a range of collection duties including providing guidance and education to customers in order to avoid a negative balance in the future and following established policies and procedures to obtain payment on negative balance accounts via email or phone contacts. The telephony system will be primarily dialer focused


Responsibilities:

Reach out to customers via automated Dialer system and email transmission to negotiate payment solutions for their accounts with the aim to bring those back into good standing
Construct individually tailored solutions while being in compliance with all local laws and regulations regarding Collections and Debt recovery.
Maintain and promote a positive attitude while meeting production and quality goals.
Display initiative to take on additional responsibilities geared towards professional growth and development.
Participating in their Collections Quality assessment program, including Self-Assessment and Effectiveness testing and monitoring

Competencies:

Customer Focus
Drive for Results
Problem Solving
Composure
Listening
Functions/Technical Skills
Flexibility
Teamwork
Negotiation

Preferred Qualifications:

Strong communication skills, excel at customer interaction, exhibit creativity and skill in delivering practical solutions and thrive in a collaborative team environment.
Strong verbal (phone) communication skills: actively listen and speak clearly to customer
Strong written (email) communication skills: use proper grammar and punctuation
Well-developed sense of urgency and follow through
Strong working knowledge of external systems and PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)

Job Requirements:

Ability to learn and adapt to new software technologies
Strong working knowledge of PC based internet and software applications
Proficiency in external systems and software (The Internet, Microsoft Office - Outlook, Word, Excel)
Ability to communicate effectively via email transmission and phone by utilizing proper grammar
Well-developed sense of urgency and follow through
Ability to develop and maintain professional working relationships with co-workers and peers
Ability to make a discretionary decision based on research
Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts (which are subject to change and which can include Saturday work and some late evenings)
Possess a disciplined approach to working in a highly targeted environment
Languages Required - Fluent Dutch and English

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