Deskside Team Lead (Manager)

Dublin, Dublin City Centre
15 May 2018
21 May 2018
Sandra de Klerk
Job Type
Proservia is looking for a Deskside Team Leader to support the growing business onsite their client in Dublin City Centre.

If you have a background in Deskside engineering or Support, and looking for the next step in your career, look no further! We created the opportunity for some one to step up and develop their skills further. As well as supporting your team in a management/leadership position, the role will also have a technical hands-on element.

About the role:
You will be responsible for leading a team of 8-12 Deskside Engineer's (L2) towards reaching and sustaining an excellent level of customer service as well as resolving all technical issues. By identifying your team's training and development needs you will assure that the agreed SLA's and KPI's are achieved. You will facilitate team meetings and performance reviews.

Your responsibilities will be, but not limited to, managing the day to day overall provisions of the client. Providing support and a point of escalation for the team. Ultimately, we want you to be able to ensure high quality support and increased client satisfaction. Your striving for continual improvements is key.

Who are you?
*You have recent work experience as a 2nd level Deskside Engineer or Support and are looking for the next step in your career, taking on more responsibilities and leading a team
*Any previous experience in leading or supporting a team is beneficial
*BA/BS degree in Computer Science or another Technical/Business qualification is essential to hit the ground running in the nature of the client's business
*You hold a "team-first" outlook including building great working relationships with stakeholders across functions and having a positive can-do attitude
*You have strong analytical and problem-solving skills and are highly organized, with exceptional attention to detail and the ability to juggle multiple tasks or projects at once

This is a permanent position with Proservia onsite our client in Dublin City Centre and the salary is negotiable.

Interested! Where do I apply?
Please apply online or send your CV to:
The interview process consists out of a phone screening and two face-to-face interviews with Proservia's Hiring Managers.

Have questions? Please contact me directly for a chat in confidence: CALL: 0877009740 OR EMAIL:

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