Senior Server Support Engineer

Become a part of a best-in-class data center support team, responsible for the deployment and technical support of HP servers and converged systems in a Global Data center environment. This role covers everything from the physical delivery and deployment of the equipment / installation services, quality assurance testing, maintenance and ongoing technical support services.

KEY CHALLENGE

Help lead a team of server engineers and support several large data centers with more than 30,000 ProLiant servers

* Help with leading a Team of onsite engineers, working across multiple Data Centers in Dublin to keep call volumes below allowed levels.
* Deployment HPE Servers, bootstrap testing to a high tolerance
* Provide support and training to field and resident engineers as required.
* Working with mobile systems engineering team to ensure total support capability
* Technical support of the customer data center environment
* Management of cases through to completion on both HPE and Customer call management systems to customer SLA's
* Analysis of cases through in house case management systems to determine priority and advise management and engineers of ongoing issues.
* Attend customer meetings regarding technical issues.
* Triage work queues weekly to give engineers best chance of repairing issues quickly and efficiently.
* Work with SDM on deployment of resources to correct area when required.
* Be onsite point of contact for HPE, SDM and customer on escalations and queries.

YOUR EMPLOYER

You will be working for a large multinational IT company, who are at the forefront of providing hardware components as well as software and related services to its consumers.
You will mainly support the grange castle data center while occasional supporting 2 other data centers placed in Dublin. As a Senior server support you will be offered a permanent role with healthcare, pension plan, life insurance and a salary around €45,000 depending on your experience.

YOU ARE

Experience in the field: You have hands on experience working with servers and acquired technical knowledge on how to troubleshoot, test, maintain and deploy servers. Preferably you have knowledge of HP server and blade platforms, deployment and cabling methodologies but is not required.

Technologically capable: Comfortable being the escalation point for your colleagues and being able to provide training in the field.

A strong communicator: You have a professional approach to your colleagues and clients, you can communicate proficiently and resolve issues in a busy environment.


Don't Delay, we are hiring as we go, send your CV to apply or call 087 700 6745 to discuss the company and role