Team Leader - Customer Service - French Fluent - Dublin

Dublin, Dublin City Centre
EUR40000 - EUR45000 per annum + Bonus
16 May 2018
13 Jun 2018
Amanda Ferreira
Job Type
Do you want to work in a Company growing double digit in 12 countries and focused on delivering the best quality in product and service?

Manpower's client is a pioneer in the experience gift market.

The Company operates in 10 countries selling over 6 million annually.

Our client also, offers a wide choice of experience themes: Overnight Stays, Wellness, Adventure, Gastronomy and Special occasion multi-themes, for consumers to offer the most beautiful gift: a gift you live!

The role: Team Lead - Customer Support Team

You will build, develop and lead a team with a high performing ethos to meet and exceed performance goals. You will coach, engage and develop your direct reports.

Key Responsibilities include:

* Oversees daily activities of a customer service team (10-15 ppl)
* Build and develop a newly formed customer services team in shared services call centre
* Understand the importance of KPI's and have the ability to implement, analyse and continually improve best practice processes
* Ensure timely processing of customer orders and resolve customer disputes
* Contribute to development of customer service strategies and plans
* Participate in successful implementation or process improvement

Essential Competencies/ skills

* Fluent French and professional English
* Previous Customer Service / Call Centre experience is essential
* Previous people management experience within Customer Service essential(minimum 2 years)
* Project management
* Metrics analysis
* Superior Excel skills

- Permanent position.

- Location: Dublin 1 - Ireland

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