License Auditing Specialist

Galway (County), Connacht (IE)
16 May 2018
23 May 2018
Cathy Watson
Job Type

Key Areas of Responsibility and Tasks 


Deliver support to Audit process with certain tasks 
Compliance with standard SAP GLAC Processes 
Communicate effectively, in English, with customers and multiple SAP colleagues (Other GLAC Colleagues, Sales, Local License Audit contact persons, Shared Service Contacts, Local Contacts) to support the delivery of high quality service and support 
Demonstrate operational excellence and flexibility 
CSS Message Handling 
Other tasks deemed necessary 

Deliver support to Audit process with certain tasks 

Maintain Master Data quality within the LAS systems. This includes, but is not limited to, maintenance of comments, locked contracts. 
Complete certain tasks in the audit process, subject to training. These are sending measurement requests, courtesy calls, some support calls, reminder emails and other tasks deemed necessary 
Process audit results (subject to training) 
Compliance with Standard SAP GLAC Processes 

Be competent in relation to GLAC processes using SAP tools 
Understand and incorporate process updates and changes 
Effective management of workload 
Complete all steps on the GLAC reminder timeline to be adhered to, where appropriate 
Use the GLAC standard documents and templates, unless otherwise agreed with SAP AG. 
Communicate effectively with customers and multiple SAP colleagues (GLAS colleagues, Sales, Local License Audit contact persons, Shared Service Contracts, Local Contracts) to deliver high quality service and support 

Support customers in conducting the license audit through the use of SAP measurement tools, discussing with other experienced colleagues when necessary 
Support local license audit contact person to work on the KPI’s (Master Data, Cancelled/escalated Audits, License audit opportunities) 
Answer all calls in a timely and professional manner, using voicemail appropriately. 

Demonstrate 0perational excellence and flexibility 

Demonstrate professional behavior and good time/self-management 
Communicates absences to manager and relevant colleagues and ensure substitution is in place 
Where shifts are applicable, ensure appropriate handover of responsibilities in a timely manner 
Other Tasks deemed necessary 

Work Load Share (WLS) Program – Assisting colleagues when personal workload allows, following the WLS process 
BCP Message Handling 

Monitor and complete all BCP tickets attributed to you 
This to be done within agreed targets 

Please note, this is a temporary contract role for which you would be employed by Manpower and working on behalf of our client; SAP. 



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