Technical Support - Swedish/Dutch speakers

Location
Dublin
Salary
Up to EUR24000 per annum + Bonus
Posted
29 May 2018
Closes
26 Jun 2018
Ref
XE
Contact
Audrey Casier
Sector
IT, Multilingual
Job Type
Permanent
Hours
Full-time


Responsibilities:

 Act as the primary country contact for customers on all escalations
 Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
 Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
 Facilitate or escalate customer issues and complaints, both internally and externally
 Co-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customers
 Co-ordinate all Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers
 Liaise with Various Helpdesks, Xerox and Third Party Service Providers escalating through these avenues to close
 Flexibility to take on additional tasks as directed by Team Lead
 Validate Customer details and requirements on data entry, categorise and deal with appropriately
 Maintain accurate database information
 Obtain call closures details on all dispatched calls

Requirements:

 High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate
 Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
 Effective interactive skills and ability to work as part of a team
 Fluency in English and one of the following languages: Dutch, Flemish or Swedish
 Able to control interactions

If interested, please send your CV to audrey.casier@manpower.ie

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