Technical Support - Swedish/Dutch speakers
- Employer
- Manpower Ireland
- Location
- Dublin
- Salary
- Up to EUR24000 per annum + Bonus
- Closing date
- 26 Jun 2018
View more
- Sector
- IT, Multilingual
- Job Type
- Permanent
- Hours
- Full-time
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Responsibilities:
Act as the primary country contact for customers on all escalations
Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
Facilitate or escalate customer issues and complaints, both internally and externally
Co-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customers
Co-ordinate all Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers
Liaise with Various Helpdesks, Xerox and Third Party Service Providers escalating through these avenues to close
Flexibility to take on additional tasks as directed by Team Lead
Validate Customer details and requirements on data entry, categorise and deal with appropriately
Maintain accurate database information
Obtain call closures details on all dispatched calls
Requirements:
High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate
Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
Effective interactive skills and ability to work as part of a team
Fluency in English and one of the following languages: Dutch, Flemish or Swedish
Able to control interactions
If interested, please send your CV to [email protected]
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