Technical Support - Norwegian speakers

Location
Dublin
Salary
Up to EUR24000 per annum + bonus
Posted
01 Jun 2018
Closes
29 Jun 2018
Ref
xxn
Contact
Audrey Casier
Job Type
Permanent
Hours
Full-time
Looking for Norwegian speakers to join our friendly Service Desk team as soon as possible. You will be the first point of contact for customers and provide them with the best and most cost effective solutions

Responsibilities:

 Act as the primary country contact for customers on all escalations
 Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
 Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
 Facilitate or escalate customer issues and complaints, both internally and externally
 Co-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customers
 Co-ordinate all Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers
 Liaise with Various Helpdesks, Xerox and Third Party Service Providers escalating through these avenues to close
 Flexibility to take on additional tasks as directed by Team Lead
 Validate Customer details and requirements on data entry, categorise and deal with appropriately
 Maintain accurate database information
 Obtain call closures details on all dispatched calls


Requirements:

 High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate
 Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
 Effective interactive skills and ability to work as part of a team
 Fluency in English and one of the following languages: Dutch, Flemish or Swedish
 Able to control interactions

If interested, please send your CV to audrey.casier@manpower.ie

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