SMB Customer Support - UKI team

Location
Dublin
Salary
Up to EUR25000 per annum
Posted
05 Jun 2018
Closes
03 Jul 2018
Ref
UKI
Contact
Audrey Casier
Job Type
Permanent
Hours
Full-time
Looking for motivated candidates with 6 - 12 months of Customer Support/Service experience who are looking for a new challenge working for a huge Multinational Technology company, supporting the company with their marketing tool!


Responsibilities:
- Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
- Providing product and tool support to improve the overall experience and drive higher product adoption and spend
- Ability to identify trends and solve problems facing multiple SMB clients
- Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
- Provide vital product insights and feedback on client products


Required Skills:
- Fluent English speaker
- 6 - 12 months of Customer Service Experience
- Professional customer service skills: solutions mind-set, helping nature, passion for the
customer and customer experience
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
- Self-driven with attention to detail and follow-through
- Ability to multi-task and work under pressure
- Excellent communication skills: verbal, written, listening skills


LOOKING FOR PEOPLE TO START ON MONDAY 25TH OF JUNE!
If interested please send your CV to audrey.casier@manpower.ie

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