Quality Audit Agent - Russian/ Arabic/ French

Location
Dublin, Leinster (IE)
Salary
€27,000.00
Posted
07 Jun 2018
Closes
05 Jul 2018
Sector
Multilingual
Job Type
Permanent
Hours
Full-time

Quality Audit Agent

Have an eye for detail and a passion for process and want to work for a global company as a Quality Audit Agent for the words best loved video-sharing website? You do? Well then, apply now and allow us to help you to develop as a specialist Quality Auditor

You have the opportunity to provide dynamic service and support for our clients within the cutting edge world of technology. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients. 

These are some of the qualities and areas of interest we are looking for in our Team Leaders

Day-to-day responsibilities may include, but are not limited to:

  • Works closely with Quality Assurance Leaders to aggregate, prioritize, and report on the top issues impacting accuracy
  • Delivers “just-in-time” training to auditors on new or changing processes as well as “refresher” training on existing processes on an as-needed basis
  • Actively re-reviews accuracy audits to ensure consistency and alignment with internal standards and policies
  • Manages investigations of escalations to understand the root cause(s), especially in cases where processes are new
  • Mentors auditors on the use of audit tools and systems
  • Develops process documentation and aggregates feedback about the functionality of audit tools
  • conducting quality assurance monitors, coaching based on quality assurance monitors, and creating quality assurance reports

Basic Qualifications

  • Bachelor’s Degree OR High School Diploma OR a minimum of 2 years relevant work experience
  • Minimum 1 year of experience within an audit or quality environment performing quality control and quality analysis
  • Strong functional experience with Microsoft Excel (PivotTable, charts, statistical functions) required
  • Proficiency in Microsoft Word and PowerPoint / Google Slides / Google sheets
  • Experience in conducting agent training and delivering agent performance feedback

 

 

 Professional Skills Requirements

  • Excellent communication (verbal and written), facilitation and interpersonal skills, including the ability to clearly communicate in a dynamic environment across all levels
  • Ability to manage a variety of constituencies with competing priorities, manage multiple tasks simultaneously, and thrive in a complex, fast-paced environment with multiple priorities
  • Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Excellent organizational and time management skills
  • Results-oriented, self-directed, and inquisitive
  • Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard
  • A reliable, proactive approach to entrusted tasks
  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
  • Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment
  • Proven track record of collaborating with cross-functional groups to produce results
  • Passion for social media. Conversant with channels that provide on demand Video

Apply for Quality Audit Agent - Russian/ Arabic/ French

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from manpower.ie by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on manpower.ie you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

More searches like this

Similar jobs