QA Manager

EUR55000 - EUR65000 per annum
08 Jun 2018
15 Jun 2018
Bianca Petri
Job Type
The Quality Manager will have primary responsibility for establishment and management of Quality functions for delivery centers within scope.

Key Duties and Responsibilities:

QA Support:
▪ To supervise a team of quality analysts.
▪ Provides developmental feedback to team members.
▪ Organizes time and work so as to manage priorities effectively and meet deadlines
▪ Conducts researches, studies and data analysis in order to conceptualize proposals for improving the quality of performance of analysts
▪ Publish relevant quality reports and analysis that will be used by both the client and operations

Operations Support:
▪ Ensures that quality analysts follow approved guidelines, procedures, processes in a consistent way.
▪ Leads team meetings and operational-level client calls
▪ Serves as a liaison and work with the clients to review and resolve issues including but not limited to rebuttals, claims appeal logs, end of shift reports, and other QA-Operations-related reports.

Specific Skills and Experiences:
▪ Exemplary interpersonal and client-facing skill
▪ Ability to quickly identify issues and risks and provide recommendations
▪ Experience in team interactions and facilitation
▪ Detailed-oriented
▪ Adept in statistical tools and analysis
▪ Graduate of any four-year course
▪ At least 3 years' experience in a quality function in an outsourcing set-up.

Working Conditions

▪ Cyclical work shift including work hours at night
▪ Overtime and On-Call may be required