Deskside/Desktop support level 2

7 days left

Up to EUR29000 per annum
11 Jun 2018
25 Jun 2018
Johnny Petersen
Job Type
Join our onsite deskside support team as our newest IT professional. You will support our clients, onsite users at Ringaskiddy in Cork. You would be responsible for supporting a customer who sets high standards for themselves and expects the same standards for their IT support provider.


* Take ownership of calls escalated from the service desk; adherence to client processes
* IPhone - IPad troubleshooting
* Videoconferencing equipment - test and meeting support
* Log/Validate all contacts in Ticket Handling Database - HP Servicecenter
* Manage end to end all tickets logged, providing regular updates to customers on call status
* Invoke Escalation Procedures within defined time frames
* Working in a regulated environment, the candidate will need to be consistent in following safety and operational procedures
* Adhere to all ITAM Asset management procedures - tagging assets, adding, removing, updating, inventories, etc
* Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, according to current procedures
* Organize daily workflow using call logging system to respond, update progress and close out reported incidents.
* 'Hands and Eyes' support for infrastructure environment (network switches, servers, backup tape library) - under guidance from the responsible offshore support towers
* Data Centre Tasks - rack new hardware, follow HW retirement process, visible checks


You will be working for a large multinational IT company, who are at the forefront of providing hardware components as well as software and related services to its consumers. As a Deskside Support Engineer, you will be offered a temporary contract with and end date of 31/12/2018, with possible extension together with a salary on €29,000 Per Annum.


Experience in the field: You have experience working in a deskside/desktop support role and experience in supporting and troubleshooting MS office applications.

Technologically capable: Comfortable working with troubleshooting and analysing a large array of technical issues regarding Hardware, Software and Infrastructure (switches, Servers, patching etc.)

A strong communicator: you are comfortable talking with the end users onsite and can solve any technical issue with a customer centric mindset.

Don't delay, we are hiring as we go, send your CV to apply or call 016455214 to discuss the role

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