IT Service Desk Agent

Location
Dublin
Salary
Negotiable
Posted
11 Jun 2018
Closes
18 Jun 2018
Ref
MPSAP244
Contact
Cathy O'Neill
Sector
IT
Job Type
Contract
Hours
Full-time
Manpower have an exciting opportunity on site with our client, SAP; we are seeking IT Support Agent's for their Dublin site.


PURPOSE AND OBJECTIVES

As an IT Service Desk Support Agent, you will act as a primary point of contact for SAP employees for infrastructure based issues within SAP. Using our phone and ticket system, you will ensure the IT Incidents are resolved and Services Requests are fulfilled within a given SLA. This is carried out in process driven environment by utilizing our Knowledge Base and collaborating with 2nd and 3rd level teams on a regional and global basis.

EXPECTATIONS AND TASKS
*Among other responsibilities, you should expect to do many of the following:
*Provide IT support and services for internal customers via Hotline, Chat and ticket
*Provide Support on evening/late shift as scheduled
*Share knowledge within a global team
*Adhere to agreed SLA
*Support move to the Digital Enterprise

EDUCATION
*3rd Level Qualification in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline

SKILLS AND COMPETENCIES
Required:
*Proficiency with operating systems (Windows, OSX, iOS and Android)
*Proficiency with MS Outlook, Networking and Account Administration
*Excellent customer focus & English communication skills (oral and written)
*Bias toward action and initiative
*Problem solving and analytical skills
*Systematic, communicative, and creative focus
*Flexible approach to working in teams
*Advanced technical analysis skills
*ITIL Process Knowledge would be a benefit


Please note, this is a temporary contract role for which you would be employed by Manpower and working on behalf of our client; SAP.

If you are interested in hearing more about this position, please contact Cathy at cathy.watson@manpower.ie

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