Client Account Representative - Fluent Italian Speaker

Location
Dublin
Salary
EUR25000 - EUR30000 per annum
Posted
12 Jun 2018
Closes
10 Jul 2018
Ref
AZ
Contact
Audrey Casier
Job Type
Contract
Hours
Full-time
We are looking for a Credit Controller to work as part of the Finance Operations team ensuring delivery of high quality day to day invoicing, debt management, client telephone and email queries in line with the required SLA`s and KPI's

Key Responsibilities:

- Managing the portfolio of clients based on the Aged debt report.
- Developing relationships and knowledge of specific Individuals and Groups so that queries are answered accurately and in line with the teams SLA`s.
- Responsibility for the Italian book of clients.
- Deliver a customer centric culture through day to day tasks maintaining a clear to zero/24 hour SLA for both internal and external customers.
- Team Responsibilities - Act as a key participant within both own team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions and supporting colleagues/department. As a result driving the successful development of the team and the wider department forward.
- Responsible for high quality output of day to day activities in line with role & policies and procedures such as but not limited to; Debt Management, E-mail resolution, Cash allocations, Reporting, Timely Billing, Clint Refunds/write offs, VAT queries.
- Drive & document on personal development/performance by utilising on the job experience, the PMAD process and coaching/feedback ensuring alignment with set goals and objectives
- Promote positive, engaged, supportive customer centric and quality ethos in the department ensuring culture aligns with Company Culture.


Experience Required:

- Demonstrate experience identifying and implementing problem solving skills for complex queries.
- Previous experience dealing with the challenges faced in a customer focused role while in an financial operational capacity.
- Highly numerate and have experience in complex reconciliation work with strong attention to detail.
- Experience Multi-tasking while meeting challenging deadlines.
- Working Knowledge & expertise in Individual Credit Control & Group Credit Control
- Strong knowledge of Microsoft Office (Excel , Word, PowerPoint).
- Working Knowledge of Opus,Egain,Excel - Macro`s, Pivots, vlookup, if`s,Language

Additional Requirements
- Hold a third level business degree or appropriate professional qualification preferable
- Fluency in a second European language would be an advantage
- Valid EU work permit
- Effective communication skills and self initiative.


If you fit this profile, please do send your CV to audrey.casier@manpower.ie