Team Leader - IT Support team - Dublin City Centre based

Dublin City Centre, Dublin
EUR35000 - EUR36000 per annum + Benefits
22 Jun 2018
20 Jul 2018
Amanda Ferreira
Job Type
Manpower Ireland is working with a Company which helps businesses in the UK and Ireland reinvent their business, operations and technology landscape.

Our client has great expertise to deliver business outcomes for clients. They also, collaborate closely with clients to co-create value - driving cost effectiveness as well as investing in new capabilities, ideas and innovation.

The role: Team Leader - Web Developer team

You will be part of a rapidly growing multilingual client facing team.

The Team will be working on site with and alongside internal teams for a leading online multinational company to respond to client leads and assist in the implementation of our client's web-based products.

You will be supporting clients based in Ireland.

Key Responsibilities:

* Day to Day operations, service level and Floor Operations management
* Organize teamwork calendar and work towards keeping the team motivation at a higher level.
* Assign routine tasks to the team
* Prepare consolidated weekly / monthly reports, agent performance reports.
* Work closely with the Supervisor to ensure high levels of productivity, quality and CSAT

Key Skills and Experience:

* Approximately 3 Years of customer support and troubleshooting preferably in an E-commerce domain/Payment gateway and web Technologies environment with 1 - 2 years as a Team Leader
* Technical experience in HTML, JavaScript, Web technologies
* Excellent workflow management skills and experience in documentation (SOPs and process flows)
* Good people management, feedback and coaching skills

Location: Dublin 3 - Ireland

If you are interested in developing your career faster in a great environment, send your CV to

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