QA Manager

The Quality Manager will have primary responsibility for establishment and management of Quality functions for delivery centers within scope.

Key Duties and Responsibilities:

QA Support:
▪ To supervise a team of quality analysts.
▪ Provides developmental feedback to team members.
▪ Organizes time and work so as to manage priorities effectively and meet deadlines
▪ Conducts researches, studies and data analysis in order to conceptualize proposals for improving the quality of performance of analysts
▪ Publish relevant quality reports and analysis that will be used by both the client and operations

Operations Support:
▪ Ensures that quality analysts follow approved guidelines, procedures, processes in a consistent way.
▪ Leads team meetings and operational-level client calls
▪ Serves as a liaison and work with the clients to review and resolve issues including but not limited to rebuttals, claims appeal logs, end of shift reports, and other QA-Operations-related reports.

Specific Skills and Experiences:
▪ Exemplary interpersonal and client-facing skill
▪ Ability to quickly identify issues and risks and provide recommendations
▪ Experience in team interactions and facilitation
▪ Detailed-oriented
▪ Adept in statistical tools and analysis
▪ Graduate of any four-year course
▪ At least 3 years' experience in a quality function in an outsourcing set-up.

Working Conditions

▪ Cyclical work shift including work hours at night
▪ Overtime and On-Call may be required