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Deskside/Desktop Support Engineer level 3

Employer
Manpower Ireland
Location
Dublin
Salary
EUR30000 - EUR31000 per annum + medical cover and Pension
Closing date
6 Jul 2018

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Sector
IT
Job Type
Permanent
Hours
Full-time
Provide onsite Support for our client placed in Dublin 2, you would be supporting Hardware and Software maintenance calls and implementation requests and be responsible for supporting a customer who sets high standards for themselves and expects the same standards for their IT support provider.



The focus of the role will be to:

Resolve a wide variety of PC software and hardware issues and requests, while minimizing disruption to our users:

* To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed.
* To install pre-defined computer 'images' onto desktop and laptop computers in the case of a serious system failure.
* To install or re-install any applications onto PCs in line with installation procedures.
* To perform diagnostic services using all available resources, including the use of other customer-based and external support parties.
* To perform hardware break fix on PC's, Laptops and Printers or manage hardware repair through the customer defined warranty routes.
* Update call management systems with relevant notes to aid the customer, the end-user, other teams, and other members within our own team with resolutions, customer updates and escalations.
* Open tickets and work with service desk where required including any external support parties for hardware equipment failures or software related issues
* Installation of IT hardware; printers, pcs, switches, servers, cabinets, etc.
* Provide patching services both from floor to desktop equipment and within the comms room.
* Provide cabling diagnostic services.
* Scope & plan upgrade/rollout projects.
* Work collaboratively with other teams where incidents and service requests require cross-functional activities.
* Identify service improvements and take them through to implementation.
* Document all triage and knowledgebase information, including new and changed services, procedural changes, etc. as appropriate.
* Provide training to colleagues and mentor junior engineers.
* Maintain customer asset information and stock replenishment including parts ordering and understanding of stock control processes.
* Travel to other customer accounts located within a reasonable distance of the base location as and when required.


The finer details:

You will be working for a large multinational IT company, who are at the forefront of providing hardware components as well as software and related services to its consumers. The office is placed in Dublin 2. As a Deskside Support Engineer, you will be offered a permanent contract, Pension Plan, Private Medical Cover, 23 Holidays Per Year, Access to a Large Training Library and a salary of €30,000 Per Year.


The Ideal Team Member:

The ideal team member will possess a broad technical knowledge of: IT, PC's/peripherals and their architecture, software, hardware troubleshooting and In-depth knowledge of standard SW issues including Windows OS, Office Suites and core application suites.

Don't Delay we are hiring as we go, send your CV to apply.

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