Business Analyst - Customer Service

Location
Dublin
Salary
Up to EUR55000 per annum
Posted
26 Jun 2018
Closes
24 Jul 2018
Ref
SMBBA
Contact
Audrey Casier
Job Type
Permanent
Hours
Full-time
The position requires performing in-depth data analysis. The candidate will design and deliver high quality, professional business analysis across the organisation. The candidate will organise, integrate, and analyse large amounts of data.


Key Responsibilities include:


* Collect and analyse data, identify trends and present results that provide logical conclusions and recommendations

* Identify and present actions based on KPI analysis, to drive even better results

* Work closely with other business analysts to compile and present recommended actions to the management, to drive even better results

* Develop and maintain strong relationships across multiple internal customer groups and a range of leadership levels

* Compare KPI's on a daily, intra-daily, weekly, monthly, and annual basis understanding root cause of variation



Required Competencies/skills:

* Fluent in English (written/verbal)

* Excel skills on expert level

* Sense for details

* Modelling techniques and methods

* MINIMUM of 3 years' experience from similar position