Deskside support Engineer Level III

Blanchardstown, Dublin
EUR38000 - EUR39000 per annum
06 Jul 2018
03 Aug 2018
Livia Stasakova
Job Type
A global biopharmaceutical company placed in Blachardstown is looking for a Deskside Support Engineer Level III to handle Hardware, Sofware, and Network support. You are going to become a part of a fast, process driven Manufacturing environment.

Your job would be to:
*Monitor the ticket queues in HP Vitalize to make sure you pick up assigned work to meet Respond and Resolve SLA
*Comply with requests from Service Delivery Manager / Team Lead in relation to client and internal Health and Safety training and compliance requirements
*Asset Management - management of tasks relating to the asset database
*Support of nearby sites
*Desk moves, new user setups
*Support of a walk-up service kiosk
*Cabling - network port patching and tracing
*Network connectivity troubleshooting
*Application troubleshooting & remote access setup and troubleshooting

To be successful you need:
*Previous experience with Desktop Level Support
*Strong customer facing skills
*Strong Troubleshooting and Analytical skills as well as good multi-tasking abilities
*Hardware knowledge - understanding and experience resolving issues with hard disk encryption, corruption, space issues, etc
*Infrastructure experience and Microsoft qualifications are plus, but not essential

You can count on:
*5-month contract with high possibility of changing into a permanent contract
*Salary €38,000 - €39,000 per annum
*Regular working hours (Mon - Fri, 9 - 5)
*Opportunity to work for one of the largest IT providers in Ireland

Do not hesitate and apply or send your CV directly to

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