Experience Support - Danish Fluent - Dublin City Centre

Dublin, Dublin City Centre
Up to EUR29000 per annum + Bonus
06 Jul 2018
03 Aug 2018
Amanda Ferreira
Job Type
Do you desire to work in a Company growing in 12 countries and focused on delivering the best quality in product and service?

So, come to join this team!

Manpower's client is a pioneer in the experience gift market.

Our client also offers a wide choice of experience themes: Overnight Stays, Wellness, Adventure, Gastronomy and Special occasion multi-themes, for consumers to offer the most beautiful gift: a gift you live!

We are constantly looking for great people that want to make a real difference every time they come to work. People who hold themselves to high standards. They revel in an environment where their decisions get implemented and make a real impact on the trajectory of the business.

The role: Support Agent - Danish

Job Purpose:

This is an exciting opportunity for a customer oriented individual, with great attitude and work ethic.
Reporting to the Support Team Lead, you will join the Support team in Dublin city centre. As a brand ambassador, representing the company, you will use your excellent skills in communication, influencing and problem-solving to assist our customers and help to resolve their inquiries and provide a first class quality customer experience.

Key Responsibilities include:

- Interacting directly with customers at all stages of the business
- Ensure that every potential and existing customer has a pleasant experience.
- Treat each customer in a courteous manner.
- Support the customer and work on upsell during exchange and order process.
- Effectively manage incoming contacts by any channel: phone, e-mail, chat, social media

Required Competencies/skills:

- Fluent in Danish and English
- Customer Service experience (in a call centre environment preferably)
- Detail oriented

Location: Dublin 1

Permanent Contract

If you are interested in this position, apply through the e-mail: amanda.ferreira@manpower.ie

Good luck!

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