Customer Service Representative - Danish Speaker

Location
Dublin
Salary
Up to EUR29000 per annum
Posted
06 Jul 2018
Closes
03 Aug 2018
Ref
sb
Contact
Audrey Casier
Job Type
Permanent
Hours
Full-time
This is an exciting opportunity for a customer oriented individual, with great attitude and work ethic. We are very multicultural and fast paced company so if this sounds like your kind of work place, you might be the perfect fit.


Key Responsibilities include:


Service Representative

- The role of a customer service agent is one of the most important of the Smartbox team. Interacting directly with customers at all stages of the business relationship, you are often the only representative of our business with whom the customer will communicate. As such, the variety of tasks you perform can effectively make or break the business' relationship with the customer.


Customer Experience

A customer service agent is the face of Smartbox.
It is important for a customer service agent to ensure that every potential and existing customer has a pleasant experience. Acting as an extension of Smartbox, this task is accomplished by treating each customer in a courteous manner, greeting them and answering every question pleasantly and efficiently with first time resolution in mind.
Support the customer and work on upsell during exchange and order process.


Issue Resolution

- Effectively manage incoming contacts by any channel: phone, e-mail, chat, social media
- Record specific details of customer contacts and actions taken on each and every case
- Research answers or solutions as needed within our policies
- Effective complaint handling to meet instant satisfaction
- Keep the schedule adherence to a tee to support the colleagues and customers to your best ability
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies and process
- Work effectively with the team to deliver and exceed KPI's for quality and quantity

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