Customer Support - Indonesian

Location
Dublin
Salary
EUR24000 - EUR225000 per annum
Posted
09 Jul 2018
Closes
16 Jul 2018
Ref
ACC
Contact
Valentina Veronica
Job Type
Permanent
Hours
Full-time
Manpower's client is a Fortune 500 company that offers excellent career opportunities to individuals who thrives in a dynamic team-focused environment!


* Key Responsibilities *

* Provide feedback on trends identified in review
* Have a passion for social media platforms and services
* Love resolving issues for your customers
* Ability to diagnose and solve problems facing multiple clients
* Assisting the quality analyst and reporting analyst in driving quality customer care outcomes
* Becoming a subject matter expert in the tools & process
* Providing support and cover for the team lead
* Leverage user reports corresponding with users pertaining to reported objects and other
sources within the online queue.
* Answer many different inquiries through the online queue.
* Review user accounts daily to determine whether or not they are spam accounts.
* Ensure the maintenance of high-quality support and a high degree of professionalism.
* Candidate will have access to sensitive user data.


* Skills *

* Strong attention to detail and a self-starter
* Team player and independent
* Someone who goes above and beyond on projects A-Z
* Communicates clearly verbally and via email
* Ability to quickly absorb training on tool functionality
* Penchant for web technology (consumer of various web and mobile apps)
* Strong interest in quality and user experience
* Experienced at using search engines to find information on the internet
* Familiar with and user of social media products
* Excellent work pacing (time management) skills, able to work independently
* Attention to detail is essential to ensure the quality of work execution
* Able to work in multiple tools/web browser windows at one time
* Motivated, takes initiative, high energy
* Familiar with MS office (mainly excel) for updating progress
* Excellent Interpersonal & Written Skills
* Fluent English speaker
* Self-starter, can easily adapt to change (new functionality, changing policies)
* Good problem solving abilities
* Demonstrated consistent high performance while achieving quality scores and metrics

Please note that ONLY candidates with stamp 4 or 1G will be considered for this position!

If you have customer service skills and willingness to learn apply today sending your cv at valentina.veronica@manpower.ie!

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