Team Leader - Development Team - Dublin

Location
Dublin
Salary
EUR35000 - EUR36000 per annum + Benefits
Posted
11 Jul 2018
Closes
08 Aug 2018
Ref
CG
Contact
Amanda Ferreira
Job Type
Permanent
Hours
Full-time
Manpower Ireland is working with a Company which helps businesses in the UK and Ireland reinvent their business, operations and technology landscape.

Our client has great expertise to deliver business outcomes for clients. They also, collaborate closely with clients to co-create value - driving cost effectiveness as well as investing in new capabilities, ideas and innovation.

The role: Team Leader - Develop team

You will be part of a rapidly growing multilingual client facing team.

The Team will be working on site with and alongside internal teams for a leading online multinational company to respond to client leads and assist in the implementation of our client's web-based products.

You will be supporting clients based in Ireland.

Key Responsibilities:

* Day to Day operations, service level and Floor Operations management
* Organise teamwork calendar and work towards keeping the team motivation at a higher level.
* Assign routine tasks to the team
* Prepare consolidated weekly / monthly reports, agent performance reports.
* Work closely with the Supervisor to ensure high levels of productivity, quality and CAST

Key Skills and Experience:

* Approximately 3 Years of customer support and troubleshooting preferably in an E-commerce domain/Payment gateway and web Technologies environment with 1 - 2 years as a Team Leader
* Technical experience in HTML, JavaScript, Web technologies
* Excellent work flow management skills and experience in documentation (Sops and process flows)
* Good people management, feedback and coaching skills

Location: Dublin 3 - Ireland


If you are interested in developing your career faster in a great environment, send your CV to Amanda.ferreira@manpower.ie

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