Technical Support Specialist - B2B - Norwegian Fluent - Dublin

Location
Dublin
Salary
EUR26 - EUR26000 per annum + Benefits
Posted
11 Jul 2018
Closes
08 Aug 2018
Ref
XR
Contact
Amanda Ferreira
Job Type
Permanent
Hours
Full-time
Manpower's client helps businesses and governments improve the flow of work to enable greater performance, agility, and transformation. They are also leaders in document management and managed print services.

The role:

As an Account Specialist, you will be the first point of contact for customers with technical problems and will provide the best and most cost-effective solution.
Close liaison with various escalation teams will be a key task within the role.

Main Responsibilities:

- Act as the primary contact for customers on all escalations
- Handle telephone/Web calls and deal with them
- Facilitate or escalate customer issues and complaints, both internally and externally
- Co-ordinate all consumable calls
- Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close

Profile Attributes:

- Fluency in English and Norwegian.
- Skill and competency at providing professional technical telephone support.
- Able to control interactions with customers using persuasion and influencing skills.
- Able to convey sensitivity and a positive approach to customer needs.

Location: Dublin 15 - South (The company offers relocation package)

Come to work in an innovate company which offers a great career progress and opportunity to develop your skills.

Send your CV to amandaferreira@manpower.ie

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