Support Specialist - 2nd level - French Fluent - Dublin West
- Employer
- Manpower Ireland
- Location
- Dublin West, Dublin
- Salary
- Up to EUR30000 per annum + Benefits
- Closing date
- 9 Aug 2018
View more
- Sector
- Customer Service and Call Centre, IT, Multilingual
- Job Type
- Permanent
- Hours
- Full-time
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Manpower's client helps businesses and governments improve the flow of work to enable greater performance, agility, and transformation. They are also leaders in document management and managed print services.
The role: Support Specialist - 2nd level
The Support Specialist will provide support to French-speaking field engineers and business partners for escalated issues. There is a strong focus on solving issues in a timely and efficient manner, resulting in onsite service call avoidance and a high level of customer satisfaction.
Responsibilities:
- Managing technical escalations received from Xerox customers and on-site field engineers;
- Working closely with all levels of escalation support ensuring efficient resolution and knowledge sharing
- Working within a high performance environment with a strong focus on remote fix rates and Service Level Agreements (SLA's)
Education and Experience:
- Leaving Certificate or equivalent
- Relevant Technical qualifications.
- Minimum of 1 years' experience in a technical support role.
- Able to communicate in French and English.
Location: Dublin 15 - West
Come to work in an innovate company which offers a great career progress and opportunity to develop your skills.
Send your CV to [email protected]
The role: Support Specialist - 2nd level
The Support Specialist will provide support to French-speaking field engineers and business partners for escalated issues. There is a strong focus on solving issues in a timely and efficient manner, resulting in onsite service call avoidance and a high level of customer satisfaction.
Responsibilities:
- Managing technical escalations received from Xerox customers and on-site field engineers;
- Working closely with all levels of escalation support ensuring efficient resolution and knowledge sharing
- Working within a high performance environment with a strong focus on remote fix rates and Service Level Agreements (SLA's)
Education and Experience:
- Leaving Certificate or equivalent
- Relevant Technical qualifications.
- Minimum of 1 years' experience in a technical support role.
- Able to communicate in French and English.
Location: Dublin 15 - West
Come to work in an innovate company which offers a great career progress and opportunity to develop your skills.
Send your CV to [email protected]
You need to sign in or create an account to save a job.
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