Support Specialist - 2nd level - French Fluent - Dublin West

Location
Dublin West, Dublin
Salary
Up to EUR30000 per annum + Benefits
Posted
12 Jul 2018
Closes
09 Aug 2018
Ref
XR
Contact
Amanda Ferreira
Job Type
Permanent
Hours
Full-time
Manpower's client helps businesses and governments improve the flow of work to enable greater performance, agility, and transformation. They are also leaders in document management and managed print services.

The role: Support Specialist - 2nd level

The Support Specialist will provide support to French-speaking field engineers and business partners for escalated issues. There is a strong focus on solving issues in a timely and efficient manner, resulting in onsite service call avoidance and a high level of customer satisfaction.

Responsibilities:

- Managing technical escalations received from Xerox customers and on-site field engineers;
- Working closely with all levels of escalation support ensuring efficient resolution and knowledge sharing
- Working within a high performance environment with a strong focus on remote fix rates and Service Level Agreements (SLA's)

Education and Experience:
- Leaving Certificate or equivalent
- Relevant Technical qualifications.
- Minimum of 1 years' experience in a technical support role.
- Able to communicate in French and English.

Location: Dublin 15 - West

Come to work in an innovate company which offers a great career progress and opportunity to develop your skills.

Send your CV to amandaferreira@manpower.ie

Apply for Support Specialist - 2nd level - French Fluent - Dublin West

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