Deskside Support Engineer Level 2

Location
Dublin
Salary
EUR26000 - EUR28000 per annum
Posted
12 Jul 2018
Closes
02 Aug 2018
Ref
DSE_L2
Contact
Livia Stasakova
Sector
IT
Job Type
Permanent
Hours
Full-time
Your job would be:
*Provide support on client sites.
*Work to resolve client issues to agreed service levels and in a professional manner.
*Take ownership of calls escalated from the service desk; adherence to client processes
*iPhone - iPad troubleshooting
*Videoconferencing equipment - test and meeting support
*Answer contacts and reply to emails promptly and professionally
*Log/Validate all contacts in Ticket Handling Database - HP Servicecenter
*Manage end to end all tickets logged, providing regular updates to customers on-call status
*Invoke Escalation Procedures within defined time frames
*Working in a regulated environment, the candidate will need to be consistent in following safety and operational procedures
*Adhere to all ITAM Asset management procedures - tagging assets, adding, removing, updating, inventories, etc
*Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, according to current procedures
*Organize daily workflow using call logging system to respond, update progress and close out reported incidents.
*Ad hoc Tasking requiring best efforts and positive attitude
*'Hands and Eyes' support for infrastructure environment (network switches, servers, backup tape library) - under guidance from the responsible offshore support towers
*Data Centre Tasks - rack new hardware, follow HW retirement process, visible check

To be successful you need:
*Experience of working in Desktop support role (3yrs+)
*Customer service skills essential
*Infrastructure support e.g. switches, servers, patching, etc.
*Strong Troubleshooting and Analytical skills as well as excellent multi-tasking abilities required.
*Excellent working knowledge of MS Windows 10, 8, XP
*Experience in supporting and troubleshooting MS office applications.
*Some printer hardware knowledge

You can count on:
*Permanent contract
*Salary between €26,000 - €28,000 per annum
*Pension scheme
*Regular working hours (Mon - Fri, 9 - 5)
*Opportunity to work for one of the largest IT providers in Ireland

Do not hesitate and apply or send your CV directly to livia.stasakova@manpower.ie


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