Indonesian Customer support

2 days left

Location
Dublin
Salary
EUR24000 - EUR25000 per annum
Posted
13 Jul 2018
Closes
20 Jul 2018
Ref
ACC
Contact
Bianca Petri
Job Type
Permanent
Hours
Full-time
Working Hours (rotational): Tuesday to Saturday: 6am to 3pm
Sunday to Thursday: 9am to 6pm

Customer Support, Social Media

Responsibilities

Manage and regularly review case queues & follow-up on open tickets
* Review issue details and analyze, determine and resolve issues for clients
* Provide feedback on trends identified in review
* Have a passion for social media platforms and services
* Love resolving issues for your customers
* Ability to diagnose and solve problems facing multiple clients
* Assisting the quality analyst and reporting analyst in driving quality customer care outcomes
* Becoming a subject matter expert in the tools & process
* Providing support and cover for the team lead
* Leverage user reports corresponding with users pertaining to reported objects and other
sources within the online queue.
* Answer many different inquiries through the online queue.
* Review user accounts daily to determine whether or not they are spam accounts.
* Ensure the maintenance of high-quality support and a high degree of professionalism.
* Candidate will have access to sensitive user data.
* NOTE: In this position, there may be photos and URLs that contain adult or graphic material.
Profile Attributes/ Skills
* Strong attention to detail and a self-starter
* Team player and independent
* Someone who goes above and beyond on projects A-Z
* Communicates clearly verbally and via email
* Ability to quickly absorb training on tool functionality
* Penchant for web technology (consumer of various web and mobile apps)
* Strong interest in quality and user experience
* Experienced at using search engines to find information on the internet
* Familiar with and user of social media products
* Excellent work pacing (time management) skills, able to work independently
* Attention to detail is essential to ensure the quality of work execution
* Able to work in multiple tools/web browser windows at one time
* Motivated, takes initiative, high energy
* Familiar with MS office (mainly excel) for updating progress
* Excellent Interpersonal & Written Skills
* Fluent English speaker
* Self-starter, can easily adapt to change (new functionality, changing policies)
* Good problem solving abilities
* Demonstrated consistent high performance while achieving quality scores and metrics
Success in this position requires exceptional client service skills; a willingness to experiment; the
ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve
results. This Role is a permanent contract.

Apply for Indonesian Customer support

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from manpower.ie by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on manpower.ie you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs