Indonesian Customer support

Location
Dublin
Salary
EUR24000 - EUR25000 per annum
Posted
13 Jul 2018
Closes
20 Jul 2018
Ref
ACC
Contact
Bianca Petri
Job Type
Permanent
Hours
Full-time
Working Hours (rotational): Tuesday to Saturday: 6am to 3pm
Sunday to Thursday: 9am to 6pm

Customer Support, Social Media

Responsibilities

Manage and regularly review case queues & follow-up on open tickets
* Review issue details and analyze, determine and resolve issues for clients
* Provide feedback on trends identified in review
* Have a passion for social media platforms and services
* Love resolving issues for your customers
* Ability to diagnose and solve problems facing multiple clients
* Assisting the quality analyst and reporting analyst in driving quality customer care outcomes
* Becoming a subject matter expert in the tools & process
* Providing support and cover for the team lead
* Leverage user reports corresponding with users pertaining to reported objects and other
sources within the online queue.
* Answer many different inquiries through the online queue.
* Review user accounts daily to determine whether or not they are spam accounts.
* Ensure the maintenance of high-quality support and a high degree of professionalism.
* Candidate will have access to sensitive user data.
* NOTE: In this position, there may be photos and URLs that contain adult or graphic material.
Profile Attributes/ Skills
* Strong attention to detail and a self-starter
* Team player and independent
* Someone who goes above and beyond on projects A-Z
* Communicates clearly verbally and via email
* Ability to quickly absorb training on tool functionality
* Penchant for web technology (consumer of various web and mobile apps)
* Strong interest in quality and user experience
* Experienced at using search engines to find information on the internet
* Familiar with and user of social media products
* Excellent work pacing (time management) skills, able to work independently
* Attention to detail is essential to ensure the quality of work execution
* Able to work in multiple tools/web browser windows at one time
* Motivated, takes initiative, high energy
* Familiar with MS office (mainly excel) for updating progress
* Excellent Interpersonal & Written Skills
* Fluent English speaker
* Self-starter, can easily adapt to change (new functionality, changing policies)
* Good problem solving abilities
* Demonstrated consistent high performance while achieving quality scores and metrics
Success in this position requires exceptional client service skills; a willingness to experiment; the
ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve
results. This Role is a permanent contract.

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