Tech Support Specialist - French

Location
Dublin
Salary
EUR29000 - EUR30000 per annum
Posted
17 Jul 2018
Closes
24 Jul 2018
Ref
XRX
Contact
Valentina Veronica
Sector
IT
Job Type
Permanent
Hours
Full-time
Manpower's client is an $11 billion technology leader in more then 160 countries that innovates the way the world communicates, connects and works.

* About the Role *

This is an exciting opportunity for an Escalated Technical Support Specialist to join our team in Dublin as soon as possible. The Support Specialist will provide support to French speaking field engineers and business partners for escalated issues.

* Key Responsibilities *

*Managing technical escalations received from customers and on-site field engineers
*Working closely with all levels of escalation support ensuring efficient resolution and knowledge sharing
*Strong focus will be maintained in successfully resolving issues remotely, using various tools available
*Working within a high performance environment with a strong focus on remote fix rates and Service Level Agreements (SLA's)
*Accurate documentation of escalation steps in relevant reporting tools

* Skills *

*A-Level Education / Leaving Certificate or equivalent
*Relevant Technical qualifications.
*Minimum of 1 years' experience in a technical support role.
*A proven track record in technical problem resolution
*Aptitude for understanding and troubleshooting technical issues.
*Must thrive in an extremely fast paced and a constantly changing environment, where attention to detail and teamwork is essential.
*Fluency in both French and English (verbal and written)
*Skilled at providing professional technical support via telephone and Email
*Comprehensive knowledge of PC's, Printers and Peripherals, Network Protocols & Operating System

In this exciting role you'll be working with a billion technology leader that offers a great career opportunity to improve and further develop your skills

Sounds interesting? Apply today sending your cv at valentina.veronica@manpower.ie

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