Director of support - Galway

Manpower's client is the global hotel industry's provider of online distribution and direct booking technology.

* About the Role *

You'll ensures accountability of the company's Customer Support services by communicating a shared vision which motivates and inspires the team, creating a work environment in which our people want to work and can perform at their best.

* Key Responsibilities *

 Engages key stakeholders to ensure operational readiness, service improvements and process improvements are implemented.
 Provides strong coaching for support leadership team by mentoring, coaching, workshops and incentive competitions.
 Ensures compliance for relevant processes, procedures and policies to ensure a consistently high quality of customer service.
 Ensures all department Operational, Tactical and Strategic objectives (KPI's) are exceeded by reporting, action plans and reward and recognition of high performance.
 Promotes the Service Delivery Quality Plan by managing Continuous Service Improvement Initiatives (CSI) to improve operational and quality outcomes.
 Leads high-level customer communication, builds and maintains client relationships.

* Skills *

 Proven experience in creating a high-performance Service Desk Team.
 Ability to set example as Support Director over relevant region.
 Previous experience creating high performance service desk groups.
 Excellent people leader skills in providing direction, empowering staff, accountability and strong communication skills.

Sound Interesting? Apply today sending your cv at [email protected]