Risk Agent - Content Review - Malaysian/Indonesian/Thai

Dublin, Dublin City Centre
EUR24000 - EUR27000 per annum + Benefits
26 Jul 2018
23 Aug 2018
Amanda Ferreira
Job Type
If you are interested in a company which works with passion and helps you to develop your skills and your career, collaborate with diverse, work with talented colleagues and leaders who support your success, THIS IS YOUR PLACE!

Come to sharpen your skills through industry-leading and build an extraordinary career.

Manpower's client is a leading global services company, which provides a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining experience and specialised skills across more than 40 industries and all business functions. This company works at the intersection of business and technology to help their clients improve performance and create sustainable value for their stakeholders.

Job Title: Risk Agent

Ensuring and securing our client's platform against fraudulent activity is at the core of our team's goals.
Our mission is to make our client's platform a safe place to transact online. As a Risk Agent, you will assist in achieving team goals by ensuring the security of our clients' platform and identifying and eliminating fraud. You will have responsibility for achieving your own daily processing targets. You will also be responsible for engaging with the team to promote high-performance culture and a great place to work.

Primary Responsibilities

* Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively
* Identify and help minimize the risk posed by fraud patterns and trends
* Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required

Required Skills & Experience

* Minimum of 1-year experience in Customer Service in an office/tech industry environment.
* Excellent Problem Solving and Organisation Skills
* Strong attention to details
* Familiar with MS Office (or similar Office applications, Slack, Trello etc) and able to manage multiple tools/web browsers at one time
* Fluency in English and Malaysian| Indonesian| Thai

*The company does not sponsor VISA*

Location: Dublin 2 - Ireland

Working hours: rotational.

If you want to make difference in the world, apply for this position!

We are waiting for you!

Send your CV to amanda.ferreira@manpower.ie

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