Collections Agent - German or Dutch

Blanchardstown, Dublin
Up to EUR25500 per annum + health insurance, pension, relocation
27 Jul 2018
21 Aug 2018
Ronja Linge
Job Type
We are currently looking for Collections Agents who are fluent in either German or Dutch to join the Collections team of a company that is operating a worldwide online payments system that supports online money transfers and serves as an electronic alternative to traditional payment methods. The position would be based in Blanchardstown, Dublin 15 or can alternatively be based in Dundalk for the German-speaking role.

As a Collections Specialist, you will engage with customers where a negative balance has occurred on their account, performing a range of collection duties including providing guidance and education to customers in order to avoid a negative balance in the future and following established policies and procedures to obtain payment on negative balance accounts via email or phone contacts, where phone calls would be mostly outbound.

Fluent English and either German or Dutch are required for this role.

What would your day-to-day tasks be?
- Reaching out to customers via automated Dialer system and email transmission to negotiate payment solutions for their accounts with the aim to bring those back into good standing
- Constructing individually tailored solutions while being in compliance with all local laws and regulations regarding Collections and Debt recovery
- Maintaining and promoting a positive attitude while meeting production and quality goals
- Displaying initiative to taking on additional responsibilities geared towards professional growth and development
- Participating in the Collections Quality assessment program, including Self-Assessment and Effectiveness testing and monitoring

Who are we looking for? 
The ideal candidate for this role would have solid experience dealing with customers, especially in terms of communication, listening and problem solving skills. Preferably you would have experience in phone- and email-based customer service. You should have a drive for results, technical and negotiation skills, as well as an affinity for teamwork and a well-developed sense of urgency and follow through.

To excel in this role you would further need a strong working knowledge of PC based internet and software applications, as well as proficiency in external systems and software (e.g. Outlook, Word, Excel), and the ability to learn and adapt to new software technologies. You should also be comfortable with working in a highly target driven environment.

What can we offer you?
- Work on site a global company with great opportunities for career advancement
- Salary of 25,500 Euro PA plus bonus potential
- Attractive benefits - health insurance, pension, subsidised canteen
- Relocation bonus

We are hiring as we go! If you are interested in this role please apply directly via this page or send you CV to

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