Service Desk Analyst - German Fluent - Galway

Manpower's client is a leader for cloud platform for hotels.

The company is a young and innovative company that offers a diverse range of opportunities.

Their staff are exposed to an organisation that values its people and promotes leadership and innovation. They respect a balance between work and life and believe a career is more than just a job.

The role: Service Desk Analyst

Provide Level 1 technical assistance and support to customers. The first point of contact for valued customers.

* Develop strong customer relationships by providing exceptional technical support alongside high levels of customer service utilising email, phone, and other avenues when necessary.
* Identify each customer's support and configuration requirements, set the customer expectation and resolve the customers' issue, delivering against the customers' expectations and your key performance indicators (KPIs).
* Ensure that all cases are resolved or escalated to the Level 2 Service Desk Team in a timely manner.
* Provide support on a shift basis, seven days a week.

Skills:

* Passion for customer service and assisting customers with their queries.
* Fluent in German and English
* Troubleshooting skills - you'll be able to quickly analyse problems, determine the root cause and reach a resolution.

Location: Galway - Ireland

If you are looking for a leading and vibrant global organisation, send your CV to [email protected]