Director of Customer Support Team - EMEA - Galway

EUR70000 - EUR80000 per annum + Benefits
03 Aug 2018
31 Aug 2018
Amanda Ferreira
Job Type
Manpower's client is a leader for cloud platform for hotels; a young and innovative company that offers a diverse range of opportunities for new starters.

Their staff are exposed to an organisation that values its people and promotes leadership and innovation. They respect a balance between work and life and believe a career is more than just a job.

The role: Director Support Team

Ensures accountability of our client Customer Support services by communicating a shared vision which motivates and inspires the team, communicates the Strategy while creating a work environment in which our people want to work and can perform at their best.

Ensure Support team have the resources and tools they need to do their jobs well and hold them accountable for quality outcomes.


- Ensures all department Operational, Tactical and Strategic objectives (KPI's) are exceeded by reporting, action plans and reward and recognition of high performance.
- Are available on a 24X7 basis for critical outages, Disaster Recovery and Business Continuity Events as per plan.
- Promotes the Service Delivery Quality Plan by managing Continuous Service Improvement Initiatives (CSI) to improve operational and quality outcomes.
- Engages key stakeholders to ensure operational readiness, service improvements and process improvements are implemented.
- Provides strong coaching for support leadership team by mentoring, coaching, workshops and incentive competitions.
- Ensures compliance with relevant processes, procedures and policies to ensure a consistently high quality of customer service.
- Excellent people leader skills in providing direction, empowering staff, accountability and strong communication skills.

Location: Galway - Ireland

Salary: 70K up to 80K (DOE)
Benefits: Pension, Tax Saver, annual leave, birthday leave, discounts in hotels and much more.

If you are looking for a leading and vibrant global organisation, send your CV to

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