Technical Support - B2B - German Fluent - Dublin
- Employer
- Manpower Ireland
- Location
- Galway
- Salary
- EUR27000 - EUR29000 per annum + Benefits
- Closing date
- 31 Aug 2018
View more
- Sector
- Administration and Business Support, IT, Multilingual
- Job Type
- Permanent
- Hours
- Full-time
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Manpower's client is a leader for cloud platform for hotels.
The company is a young and innovative company that offers a diverse range of opportunities.
Their staff are exposed to an organisation that values its people and promotes leadership and innovation. They respect a balance between work and life and believe a career is more than just a job.
The role: Service Desk Analyst
Provide Level 1 technical assistance and support to customers. The first point of contact for valued customers.
* Develop strong customer relationships by providing exceptional technical support alongside high levels of customer service utilising email, phone, and other avenues when necessary.
* Identify each customer's support and configuration requirements, set the customer expectation and resolve the customers' issue, delivering against the customers' expectations and your key performance indicators (KPIs).
* Ensure that all cases are resolved or escalated to the Level 2 Service Desk Team in a timely manner.
* Provide support on a shift basis, seven days a week.
Skills:
* Passion for customer service and assisting customers with their queries.
* Fluent in German and English
* Troubleshooting skills - you'll be able to quickly analyse problems, determine the root cause and reach a resolution.
Location: Galway
Salary: 27K up to 29K (DOE)
Benefits: Pension, Tax Saver, annual leave, birthday leave, discounts in hotels and much more.
If you are looking for a leading and vibrant global organisation, send your CV to [email protected]
The company is a young and innovative company that offers a diverse range of opportunities.
Their staff are exposed to an organisation that values its people and promotes leadership and innovation. They respect a balance between work and life and believe a career is more than just a job.
The role: Service Desk Analyst
Provide Level 1 technical assistance and support to customers. The first point of contact for valued customers.
* Develop strong customer relationships by providing exceptional technical support alongside high levels of customer service utilising email, phone, and other avenues when necessary.
* Identify each customer's support and configuration requirements, set the customer expectation and resolve the customers' issue, delivering against the customers' expectations and your key performance indicators (KPIs).
* Ensure that all cases are resolved or escalated to the Level 2 Service Desk Team in a timely manner.
* Provide support on a shift basis, seven days a week.
Skills:
* Passion for customer service and assisting customers with their queries.
* Fluent in German and English
* Troubleshooting skills - you'll be able to quickly analyse problems, determine the root cause and reach a resolution.
Location: Galway
Salary: 27K up to 29K (DOE)
Benefits: Pension, Tax Saver, annual leave, birthday leave, discounts in hotels and much more.
If you are looking for a leading and vibrant global organisation, send your CV to [email protected]
You need to sign in or create an account to save a job.
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