Dutch Customer Success

Location
Dublin
Salary
EUR25000 - EUR26000 per annum
Posted
08 Aug 2018
Closes
15 Aug 2018
Ref
ACC
Contact
Valentina Veronica
Job Type
Permanent
Hours
Full-time
Manpower's client is is a global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services.

Are you an enthusiastic, energetic self-starter that is keen to learn? Then this is the role for you! As a Customer Success you will be the first point of contact for all our customer segments.

* Roles and Responsibilities *

● Supporting users queries in relation to paid content (movies, TV shows, paid channels)
● Troubleshooting and helping resolve video playback issues
● Process refunds for accidental and unauthorised purchases
● Customer education on supported devices, purchase processes and features
● Collaboratively sharing feedback through appropriate channels related to tools, processes or systemic user/product issues
● Following pre-defined workflows when responding to customer inquires

* Skills & Experience *


● Customer service mindset. Strong customer/user focus with the desire to help and put users first. Ability to empathize and relate to users is key to this role
● Digital literacy, ability to troubleshoot complex issues
● Demonstrating speed, agility, critical-thinking and problem-solving skills
● Ability to learn, retain and apply large amounts of product, procedure, policy and system information and quickly adopt process changes
● Experience with prioritizing multiple tasks in a fast paced and ambiguous environment
● Significant attention to detail
● Team player with ability to work in a fast-paced, collaborative and constantly evolving environment
● Strong work ethic and ability to work with minimal supervision.
● Fluency in Dutch and English

In this exciting role you'll get bonus on basic salary and you have great opportunity to grow with a company that is established and well known in more then 100 Countries!

Sounds Interesting?

Apply today at valentina.veronica@manpower.ie

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