Dutch OR German Claim Officer / Administrator

Manpower's client is specialize in providing international health insurance for employees, individuals and their dependents, wherever they are in the world.

In this role you will be processing medical claims for client`s worldwide, form Australia to Germany and Argentina to Italy, all countries are catered for. You'll ensure a high level of client service while processing claims within an industry leading 48 hours.

* Key Responsibilities *

- Process claims within the agreed company SLA, Clear to Zero, and adjudicate each claim in accordance with AWC policy benefits to achieve company loss ratio targets
- Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting
- Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality
- Investigate and identify possible duplicate payments, non-disclosure and fraudulent claims in line with company cost containment policy
- Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution focused manner to ensure an efficient response is provided
- Other Ad hoc duties as required

* Skills and Experience *

- Previous experience in a customer focused role, in an administrative capacity
- Experience working in pressurized, target-driven environment with tight deadlines
- Customer focused
- Strong communication (verbal & written)
- Ability to work effectively within a team environment and towards personal targets
- Ability to work under pressure
- Strong Knowledge of Microsoft Office (Excel, Word)

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies.

Location: Dublin 12

Salary 27k up to 30k + Benefits

Sounds Interesting? Please apply today sending your cv at valentina.veronica@manpower.ie

The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.