Content Review Associate (Hebrew)

Location
Dublin
Salary
Up to EUR27000 per annum + 25 days AL, pension...
Posted
31 Aug 2018
Closes
28 Sep 2018
Ref
CRHB18
Contact
Maria Clesham
Sector
Multilingual
Job Type
Permanent
Hours
Full-time
We are currently hiring Hebrew-speaking Content Review Agents for a multinational Fortune 500 tech outsourcing company based in Dublin 3. With over 260,000 employees worldwide, this is an amazing opportunity to get an insight into some well-known companies in the industry. You would be working on a project for the worlds' most popular video-sharing website.

Responsibilities:

- Understand and remain up-to-date with client's policies and guidelines

- Review user reports regarding website content

- Analyse and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner

- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures

- Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content

- Respond to user inquiries with high quality, speed, empathy, and accuracy

- Gather, analyse, and utilise relevant data to develop ways to improve overall user experience

- Review of sensitive content sometimes involving graphic or disturbing subject matter


Requirements

- Minimum 6 months - 2 years of professional work experience

- High school diploma

- Fluency in English and Hebrew

- Moderate to high Proficiency in using Google products, including YouTube, Gmail, Calendar, Google Drive

- Experience with confidential information collection and management

- Experience within a business process outsourcing environment or comparable service environment


Skills

- Well developed logic based decision making and ability to triage and escalate borderline cases

- Excellent communication (verbal and written), facilitation and interpersonal skills

- Quick learner and adaptable to learn new processes, concepts, and skills

- Excellent organisational and time management skills

- Results-oriented, self-directed, and inquisitive

- Ability to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities

- Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment

- Passion for social media. Conversant with channels that provide on demand video

- Must have some viewpoint towards any of the following: social media regulation, online free speech, government regulated internet controls, support for vulnerable sections of the society, EU policy making, business process efficiency, project management.


If you fit the requirements listed above, please apply below or send your CV to maria.clesham@manpower.ie

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