Order Management - Customer Service Professionals

Location
Dublin
Salary
EUR28000 - EUR35000 per annum
Posted
05 Sep 2018
Closes
19 Sep 2018
Ref
8109
Contact
Supreet Sarna
Job Type
Contract
Hours
Full-time
Exciting opportunity to work with a leading Medical device company, Integra Life Science based in Blanchardstown, Dublin 15.

This is a 1 year contract role with a very high possibility of extension of contract or go permanent with the company.

If you speak fluent English and are looking to progress your career in Customer Service, to help save people's life, this is the role for you.

What you will be doing..
*This position provides customer service to our customers in EMEA region.
*The successful candidate will be able to accept ownership for effectively processing orders and responding to customer inquiries and complaints in a timely manner and delivering a world-class customer experience.
*Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.
*Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily
*Identify customer's needs and provide basic to moderately complex support and handle customer complaints

What we are looking for..
*A minimum of one to three years related experience and/or training in Customer Service.
*Previous experience in a manufacturing company and/or in the medical device and/or pharma industry preferred
*Ability to speak, read and write fluently in English.
*Outstanding communication skills, both verbal and written
*Passion for customers and delivering a world-class service experience
*Demonstrated critical thinking, problem solving and analytical skills
*Understanding of Order to Cash process and related systems…Oracle, SalesForce.com experience desirable.

If you are interested, please apply or spread the word.
We appreciate your interest, only candidates being considered for this role will be contacted directly.