Social Media Client Tech Support (Hebrew)

Location
Dublin
Salary
Up to EUR28000 per annum
Posted
06 Sep 2018
Closes
04 Oct 2018
Ref
PSAHB18
Contact
Maria Clesham
Sector
IT, Multilingual
Job Type
Permanent
Hours
Full-time
We are currently hiring a Hebrew-speaking Admin Support Analyst for a multinational Fortune 500 tech outsourcing company based in Dublin 3. With over 260,000 employees worldwide, this is an amazing opportunity to get an insight into some well-known companies in the industry. You will be working on-site at one of the biggest social media companies in the world.

You will be part of a dynamic team who regularly hold knowledge sharing sessions and set collective team objectives.

What you will be doing:

- Customer service, technical and troubleshooting support for all geo requests

- Reviewing requests from page administrators needing assistance and completing these requests based on the policies outlines by the client

- Participating in the live chat feature of the website when needed

- Meeting process SLAs - productivity and quality targets within the established timelines

- Receive tickets/ work on issues related to respective process

- Update CRM tool for issues identified Provide information, troubleshoot bugs and/or issues and update required applications and tools.


Your Profile

- Fluent Hebrew & English

- Bachelors degree or equivalent experience

- Tech savvy and have experience with system bugs

- Experience in a customer support role

- Excellent communication skills - you will be expected to speak to clients in a professional manner

- A team player who is also motivated individually

If you believe you are the right fit for this role, please apply below or you can contact me directly at maria.clesham@manpower.ie.

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