Cloud Technical Support Engineer with German

Location
Galway
Salary
Negotiable
Posted
11 Sep 2018
Closes
18 Sep 2018
Ref
MPSAP900
Contact
Cathy O'Neill
Sector
IT
Job Type
Permanent
Hours
Full-time
Manpower have an exciting opportunity available with our Client, SAP.

COMPANY DESCRIPTION
SAP Callidus Cloud Technical Support Engineer with German
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
Our new opportunity for a Technical Support Engineer is to support our global growth in CallidusCloud from our office in Galway. CallidusCloud is the global leader in cloud-based sales, marketing and learning solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, and streamline sales compensation - driving bigger deals, faster. Over 5,700 leading organizations, across all industries, rely on CallidusCloud to optimize the lead to money process to close more deals for more money in record time.
Technical Support Engineers will work closely with the Global Support Team, customers and consultants to fully understand the problems to be solved for rapid resolution. This position combines technical acumen with refined analysis skills to deliver the highest level of problem resolution to CallidusCloud customers, consultants and partners

This is what you can look forward to:
*Act as the point of contact for Callidus customers, consultants and partners requiring application support
*Triage all incoming web, phone, and email case requests
*Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools
*Researches, analyzes and troubleshoots to diagnose and resolve technical problems
*Install and configure the product suite to recreate issues and analyze for root cause
*Develops and maintains effective relationships with internal and external customers
*Proactively communicates client status, concerns and issues to appropriate management team
*Contribute to Callidus Community e.g. responding to product forums and posting Knowledge-Base articles
*Updates Support case tracking system to provide accurate and current documentation of issues
*Coordinate with Cloud Operations, Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving system or product defects.
*Provide on-call support during weekend, on rotation-basis or when scheduled

Qualifications/Requirements to fulfill this position:
*Bachelor's degree in Computer Science, CIS, MIS, STEM, or related field required
*3+ years of experience in a customer support environment, SaaS experience a plus
*Experience with relational databases (such as Oracle, SQL Server, etc.)
*Experience with Linux and Windows operating systems
*Foundational knowledge of technology components such as:
*SQL and stored procedures (PL/SQL, T-SQL)
*Java language including XML, Servlet, EJB APIs
*Scripting programs e.g. Python, Groovy
*Web Application servers e.g. Tomcat, Weblogic
*Ability to speak/read/write fluent German
*Excellent customer relationship, organizational, verbal and written communication skills
*Highly dependable and professional
*Excellent problem solving and listening skills
*Highly motivated, self-starter with a strong positive attitude

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