Quality Assurance Specialist - Optimization

Up to EUR32000 per annum
11 Sep 2018
09 Oct 2018
Audrey Casier
Job Type
The QA Specialist is tasked with evaluating and ensuring quality delivery of the Optimisation Team. This individual is responsible for executing QA service offerings and participating in projects & initiatives led by the QA team.


* Analyse campaign implementations to ensure work is carried out in accordance with performance targets and quality for the team
* Identify improvement opportunities within the Quality processes
* Conduct root cause and other data analysis
* Act as liaison with managers and supervisors to ensure consistent quality measurements
* Execute ad-hoc quality requests as assigned by the Service Delivery Manager
* Analyse Customer Satisfaction Survey results & recommend improvement efforts
* Ensure process maintenance and continuous improvement
* Provide one-to-one feedback and continuous improvement sessions to optimising agents
* In charge of track trending, turn-around times, handle times etc.
* Act as Subject Matter Expert (SME) for QA evaluations
* Contribute to the QA Team's development and share knowledge within the team

Basic Qualifications:

* 4+ year of SEM experience managing PPC campaigns (Search Engine Optimisation; Worked on Campaign Optimization, Keywords Analysis, Keyword Research, Reporting and Analysis, and Account Audit)
* Proven experience in developing search marketing campaigns for advertisers
* Recommended strategies and suggestions on improving client's campaign performance
* Past experience of European Market on Optimisation
* Language skills
* The ideal candidate should be fluent in English AND one other European language

Review and Coaching skills:
* Attention to detail - identify errors in work deliverable; ensure best 'internal quality' of work
* Provide day-to-day SME support to Optimisers on team
* Coach employees on improvement areas - individual performance as well as process related
* Data oriented - understand trends in individual and team

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