Quality Assurance Specialist - Optimization

Location
Dublin
Salary
Up to EUR32000 per annum
Posted
11 Sep 2018
Closes
09 Oct 2018
Ref
QA
Contact
Audrey Casier
Sector
IT
Job Type
Permanent
Hours
Full-time
The QA Specialist is tasked with evaluating and ensuring quality delivery of the Optimisation Team. This individual is responsible for executing QA service offerings and participating in projects & initiatives led by the QA team.


Responsibilities:

* Analyse campaign implementations to ensure work is carried out in accordance with performance targets and quality for the team
* Identify improvement opportunities within the Quality processes
* Conduct root cause and other data analysis
* Act as liaison with managers and supervisors to ensure consistent quality measurements
* Execute ad-hoc quality requests as assigned by the Service Delivery Manager
* Analyse Customer Satisfaction Survey results & recommend improvement efforts
* Ensure process maintenance and continuous improvement
* Provide one-to-one feedback and continuous improvement sessions to optimising agents
* In charge of track trending, turn-around times, handle times etc.
* Act as Subject Matter Expert (SME) for QA evaluations
* Contribute to the QA Team's development and share knowledge within the team


Basic Qualifications:

* 4+ year of SEM experience managing PPC campaigns (Search Engine Optimisation; Worked on Campaign Optimization, Keywords Analysis, Keyword Research, Reporting and Analysis, and Account Audit)
* Proven experience in developing search marketing campaigns for advertisers
* Recommended strategies and suggestions on improving client's campaign performance
* Past experience of European Market on Optimisation
* Language skills
* The ideal candidate should be fluent in English AND one other European language


Review and Coaching skills:
* Attention to detail - identify errors in work deliverable; ensure best 'internal quality' of work
* Provide day-to-day SME support to Optimisers on team
* Coach employees on improvement areas - individual performance as well as process related
* Data oriented - understand trends in individual and team

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