Client Concierge - German OR Dutch Speakers

This position will be challenged with having to balance the day-to day service/support of customers, while also identifying innovative ways to solve problems upstream identify gaps in processes.


Minimum Qualifications:

* Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
* Demonstrated capability to create world-class customer experiences with each and every interaction
* Fluent in German & English (Written & Oral)
* Must have exceptional grammar and typing accuracy skills - experience with business communication
* Client focused and solutions oriented; Good problem solving and analytical skills
* Ability to comprehend and analyse client situations and apply the right solution
* Ability to collaborate and work effectively on a team
* Self-learner interested in both the how and the why
* Ability to educate customers on policy and product questions
* Ability to prioritise effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
* Ability to follow processes without being blinkered by them

Preferred Qualifications:

* Experience in online advertising at a major media agency or publisher
* E-mail and chat support experience
* Pre-sales experience, able to deliver product value proposition
* Experience working in and with a global organisation
* Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results