German / Dutch/Norwegian Speaking SMB Customer Support

Location
Dublin
Salary
Up to EUR28000 per annum
Posted
14 Sep 2018
Closes
21 Sep 2018
Ref
acc
Contact
Bianca Petri
Job Type
Permanent
Hours
Full-time
Manpower is currently looking to recruit German/Dutch/Norwegian speaking customer service individuals focused on SMB customer base of a Fortune 500 company.

Responsibilities:
*Provide consultative advice to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels - chat, email and phone
*Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain
*Demonstrate the value of our SMB advertising solutions
*Provide pre and post-sales education for all self-service products
*Responsible for helping SMB clients drive results via their marketing campaigns through consultation, education, and support
*Provide product and tool advice to improve clients' experience and drive higher product adoption and spend.
*Ability to identify trends and solve problems facing multiple SMB clients.
*Providing vital product insights and feedback from our customers to engineering

Profile Attributes:
*Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
*Focus on delighting SMB clients by driving the right product adoption for the right client
*Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
*Sales aptitude; exhibiting ability to empathize with customer and meet targets
*Ooze consultative selling and customer empathy all the time
*Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
*Excellent communication skills: verbal, written, listening skills

General Skills:
*BA/BS degree or equivalent experience
*12 months working in a service/customer service/sales organization or Marketing internship
*Familiarity with online advertising products and social media

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