Danish OR Dutch Technical Support

Location
Dublin
Salary
EUR25000 - EUR26000 per annum
Posted
14 Sep 2018
Closes
12 Oct 2018
Ref
XRX
Contact
Valentina Veronica
Job Type
Permanent
Hours
Full-time
Manpower has an exciting new project in an American global Company in Dublin and we are looking for Nordic Language speakers to join our friendly Service Desk team as soon as possible.

As a Technical Support, you will be the first point of contact for customers and will provide the best and most cost effective solution to the end customer.

Main Responsibilities:
*Act as the primary country contact for customers on all escalations
*Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
*Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
*Facilitate or escalate customer issues and complaints, both internally and externally
*Co-ordinate all consumable calls
*Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
*Flexibility to take on additional tasks as directed by Team Lead
*Validate Customer details and requirements on data entry, categorize and deal with appropriately
*Maintain accurate database information
*Obtain call closures details on all dispatched calls

Requirements:

*basic understanding of Networks, with an excellent knowledge of MS Office
*Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
*Effective interactive skills and ability to work as part of a team
*Fluency in English and Dutch
*Able to control interactions with customers using persuasion and influencing skills
*Flexible and good attitude

Salary is 26k + Benefits

The company is based in Blanchardstown, Dublin 15

Sounds Interesting? Apply today at valentina.veronica@manpower.ie

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