French Customer Relationship Manager

Location
Dublin West, Dublin
Salary
EUR38000 - EUR40000 per annum + benefits
Posted
18 Sep 2018
Closes
16 Oct 2018
Ref
CRMFR18
Contact
Maria Clesham
Job Type
Permanent
Hours
Full-time
We are currently hiring a French Customer Relationship Manager to work in the financial sector of an American multinational IT company based in Leixlip, just outside of Dublin. The CRM will primarily manage customer relationships, monitor metrics and drive resolution of all customer queries.

What you will do:
- Implement and manage e2e Customer solution design

- Seek for opportunities to grow the business

- Deliver customer experience

- Provide solutions to complex customer operational issues

- Support total customer experience, i.e. ensuring up to date contacts are maintained within internal systems

- Display sound judgement, prompt follow-up and timely escalations

- Proactive interaction and collaboration with various internal and external stakeholders


What you need:
- University degree or equivalent experience; advanced university degree preferred

- Typically 4-10 years of related experience, preferably in leasing, sales, financial services and customer service

- Excellent communication skills (written, verbal, presentation); fluency in English and French

- Leadership capabilities and excellence in customer service

- Consulting, negotiation and influencing skills

- Demonstrated project management skills such as planning, execution and implementation

- Good knowledge of Microsoft Office tools, particularly Excel, Word and PowerPoint


This is a permanent, full-time position. If interested please send your CV to maria.clesham@manpower.ie or apply below.

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