Customer Executive - Danish or German Fluent - Dublin
- Employer
- Manpower Ireland
- Location
- Dublin, Dublin City Centre
- Salary
- Up to EUR45000 per annum + Bonus
- Closing date
- 11 Oct 2018
View more
- Sector
- Administration and Business Support, Marketing and PR, Multilingual
- Job Type
- Permanent
- Hours
- Full-time
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Manpower's client is a leader in business analytics software and services, and the largest independent vendor in the business intelligence market.
The role: Customer Engagement Executive
Primary Accountabilities & Responsibilities include:
* Engage, educate, and develop inbound inquiries through customer engagement to resolution.
* Explore and fulfill customer needs by identifying and creating sales-ready leads that are escalated to the sales teams.
* Provide direct response interactions with customers across all channels, including phones, live chat, email and social media.
* Document and Track customer interactions in the company's CRM system.
* Social Media Monitoring to include a variety of owned and engaged channels and pages such as Twitter, Facebook, LinkedIn and YouTube
Desired Skills:
* Minimum of 2 years' experience in a Customer Centric Environment, preferably in the areas of Customer Service, Sales, Loyalty or Engagement role essential
* Fluency in Danish or German and English
* Preferred education in the subjects of Digital, Marketing, Analytics, Technology, Computer Science, but not essential
* Online or Digital marketing experience and/or awareness of Personas, Content Engagement, Social Channels, Live Chat Engagement
* From time to time travel to the US or Territory country may be involved
* Ability to identify opportunities through exploration of customer needs
Location: Dublin - Ireland
If you think you are a good fit for this role, please, apply through e-mail: [email protected]
Good luck! :)
The role: Customer Engagement Executive
Primary Accountabilities & Responsibilities include:
* Engage, educate, and develop inbound inquiries through customer engagement to resolution.
* Explore and fulfill customer needs by identifying and creating sales-ready leads that are escalated to the sales teams.
* Provide direct response interactions with customers across all channels, including phones, live chat, email and social media.
* Document and Track customer interactions in the company's CRM system.
* Social Media Monitoring to include a variety of owned and engaged channels and pages such as Twitter, Facebook, LinkedIn and YouTube
Desired Skills:
* Minimum of 2 years' experience in a Customer Centric Environment, preferably in the areas of Customer Service, Sales, Loyalty or Engagement role essential
* Fluency in Danish or German and English
* Preferred education in the subjects of Digital, Marketing, Analytics, Technology, Computer Science, but not essential
* Online or Digital marketing experience and/or awareness of Personas, Content Engagement, Social Channels, Live Chat Engagement
* From time to time travel to the US or Territory country may be involved
* Ability to identify opportunities through exploration of customer needs
Location: Dublin - Ireland
If you think you are a good fit for this role, please, apply through e-mail: [email protected]
Good luck! :)
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