Customer Experience - Adwords - German/Dutch Fluent - Dublin

2 days left

Location
Dublin City Centre, Dublin
Salary
Up to EUR26000 per annum + Bonus
Posted
21 Sep 2018
Closes
19 Oct 2018
Ref
ACC
Contact
Amanda Ferreira
Job Type
Permanent
Hours
Full-time
Are you interested in bringing your talent and passion to a global organisation which works with technology and innovation?

Do you want to collaborate with diverse, work with talented colleagues and leaders who support your success?

Come to sharpen your skills through industry-leading and build an extraordinary career.

Our client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Manpower's client works at the intersection of business and technology to help their clients improve performance and create sustainable value for their stakeholders.


Role: Customer Experience Associate

Customer service individual focused on SMB customer base of a Fortune 500 company.
Success in this position requires exceptional customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

Responsibilities include:

* Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
* Providing product and tool support to improve the overall experience and drive higher product adoption and spend
* Ability to identify trends and solve problems facing multiple SMB clients
* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
* Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions

Skills:

* Excellent communication skills: verbal, written, listening skill Required Skills and Experience * Familiarity with online advertising products and social media
* Fluency in English AND German or Dutch.

The company offers a competitive salary.

Location: Dublin 3

Interview process: A phone interview and an interview via an online tool.

If you are interested in making part of a dynamic team which is growing, send your CV to amanda.ferreira@manpower.ie

Good luck!

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