Spanish Quality Analyst - Digital Marketing

Location
Dublin
Salary
Up to EUR40000 per annum
Posted
24 Sep 2018
Closes
22 Oct 2018
Ref
SPQA18
Contact
Maria Clesham
Sector
Multilingual
Job Type
Permanent
Hours
Full-time
We are currently hiring a Spanish-speaking Quality Analyst for a multinational Fortune 500 tech outsourcing company based in Dublin 3. With over 260,000 employees worldwide, this is an amazing opportunity to get an insight into some well-known companies in the industry.

Your role will involve analysing the quality of work of digital marketing optimizers for a well-known and well-loved client.

What you will be doing:

- Auditing support analyst interactions & deliver insights to continuously improve and deliver outstanding customer experience

- Aggregate audit findings from all analysts and analyse gaps in processes

- Identify innovative ways to solve problems upstream

- Help improve customer experience and drive higher efficiency

- Supporting bugs and invoicing


What you need:

- Experience in a Quality Auditor role

- Experience in a digital marketing optimisation role (Google Adwords, campaign management...)

- Concepts of six sigma or similar quality management standards

- Email & chat support experience

- Experience working in and with a global organisation

- Excellent communication skills in both English and Spanish

- The ability to analyse data and derive actionable insights

- To be client focused and solutions oriented - Good problem solving and analytical skills

- The ability to use judgement to help analysts apply the most appropriate solution for complex client situations

- Excellent teamwork skills - this role involves working with cross functional teams

If you feel you fit the criteria above, please apply below!

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