SMB Customer Experience Agent - French Speakers

Location
Dublin
Salary
Up to EUR26000 per annum + bonus
Posted
24 Sep 2018
Closes
22 Oct 2018
Ref
ACC
Contact
Audrey Casier
Sector
IT, Multilingual
Job Type
Permanent
Hours
Full-time
Customer service position in a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skill and the ability to thrive in a dynamic, team-focused environment!



Responsibilities include:

- Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
- Providing product and tool support to improve the overall experience and drive higher product adoption and spend
- Ability to identify trends and solve problems facing multiple SMB clients
- Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
- Provide vital product insights and feedback on client products


Profile Attributes:

- Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
- Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
- Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
- Focus on SMB customer satisfaction by driving the right product adoption for the right customer
- Consultative selling and customer empathy mind-set
- Self-driven with attention to detail and follow-through
- Ability to multi-task and work under pressure
- Excellent communication skills: verbal, written, listening skill

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