Digital Marketing Quality Analyst (French OR Swedish)

Location
Dublin, Dublin City Centre
Salary
Negotiable
Posted
02 Oct 2018
Closes
30 Oct 2018
Ref
FDMQA
Contact
David Egan
Job Type
Permanent
Hours
Full-time
My client is seeking a Quality Analyst with strong quality audit experience in a customer service environment for a global social media organization. This group focuses on working closely with internal Sales and Account Management teams as well as external clients, including small businesses and agencies to assist with operational tasks.

Responsibilities:

- The Quality Analyst will be responsible for auditing support analyst interactions and deliver insights to continuously improve and deliver outstanding customer experience.
- The Quality Analyst will also aggregate audit findings from all analysts and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency.
- Ideal candidates will be comfortable understanding social media campaigns and supporting bugs and invoicing, have an eye for detail, appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms, a high level of comfort working with cross functional partners, and a strong analytical mindset.
- Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.


Experience We Need:

- Experience in Quality auditor role
- Demonstrates an eye for detail
- Excellent communication skills - written and oral including fluent English and French OR Swedish
- Ability to analyse data and derive actionable insights
- Client focused, and solutions oriented
- Good problem solving and analytical skills
-Ability to use judgment to help analysts apply the most appropriate solution for complex client situations
- Ability to collaborate and work effectively with cross functional teams
- Self-learner interested in both the how and the why
- Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
- Demonstrates ability to coach and provide feedback to analysts

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Do you speak French or Swedish?


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