Desktop Support Engineer III

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking a Deskside Support Engineer III based on their customer site in Cork, Ireland (a leading Food Manufacturer). This is a full-time, permanent role, Monday to Friday, 37.5 hours per week between 9am and 5.15pm, to start ASAP. The role is paying up to $30,000 per annum, pro rata.

The successful candidate will be responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software and hardware break fix including IMAC services, networks and peripherals using available technology.

Responsibilities:

• Software and system fault diagnosis, analysis and fix.
• Take responsibility for stock used and follow the correct procedures regarding stock management.
• New hire system set ups and desktop/laptop software evaluations.
• Deployment of updates/roll-outs
• 80% software support with some knowledge of desktop hardware, OS, servers and databases.
• Case management of Incidents and IMAC's in line with SLA's
• Acknowledge and respond to emails from Team Leads and Manager
• Liaising with other teams or vendors to resolution
• Risk awareness of technology and business impact.
• Assisting with projects as they arise
• Proactively keeps customer updated with problem status at all times and provides user support.
• Identifying and reporting risk as appropriate in accordance with the guidelines
• Manage Loan Pool laptops
• Comply with Asset Management policies

Essential Skills/Qualifications

• PC/Desktop Support knowledge including Windows OS & Windows Office Suites and core application suites.
• Administering Windows Share\File permissions.
• Mobile connectivity (E.g. secureID/MAS/
• Good knowledge of Workstation, Desktops & Laptops
• Accepts and handles responsibility.
• Cooperates with supervisors.
• Works with minimum supervision.
• Solves personal and professional problems.
• Excellent Communication and People skills.
• Must be able to deal productively with a high workload.
• Multi-tasking skills.
• A flexible approach and work alongside the various operational teams.
• Pro-Active approach to work

Desirable skills/qualifications

• Microsoft Certification (MCSE/MCSA/MCP's).