Desktop Support Engineer III

Undisclosed Company
Cork City, Cork
Up to £25182 per annum
02 Oct 2018
16 Oct 2018
Manpower UK
Job Type

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking a Deskside Support Engineer III based on their customer site in Cork, Ireland (a leading Food Manufacturer). This is a full-time, permanent role, Monday to Friday, 37.5 hours per week between 9am and 5.15pm, to start ASAP. The role is paying up to $30,000 per annum, pro rata.

The successful candidate will be responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software and hardware break fix including IMAC services, networks and peripherals using available technology.


  • Software and system fault diagnosis, analysis and fix.
  • Take responsibility for stock used and follow the correct procedures regarding stock management.
  • New hire system set ups and desktop/laptop software evaluations.
  • Deployment of updates/roll-outs
  • 80% software support with some knowledge of desktop hardware, OS, servers and databases.
  • Case management of Incidents and IMAC's in line with SLA's
  • Acknowledge and respond to emails from Team Leads and Manager
  • Liaising with other teams or vendors to resolution
  • Risk awareness of technology and business impact.
  • Assisting with projects as they arise
  • Proactively keeps customer updated with problem status at all times and provides user support.
  • Identifying and reporting risk as appropriate in accordance with the guidelines
  • Manage Loan Pool laptops
  • Comply with Asset Management policies

Essential Skills/Qualifications

  • PC/Desktop Support knowledge including Windows OS & Windows Office Suites and core application suites.
  • Administering Windows Share\File permissions.
  • Mobile connectivity (E.g. secureID/MAS/
  • Good knowledge of Workstation, Desktops & Laptops
  • Accepts and handles responsibility.
  • Cooperates with supervisors.
  • Works with minimum supervision.
  • Solves personal and professional problems.
  • Excellent Communication and People skills.
  • Must be able to deal productively with a high workload.
  • Multi-tasking skills.
  • A flexible approach and work alongside the various operational teams.
  • Pro-Active approach to work

Desirable skills/qualifications

  • Microsoft Certification (MCSE/MCSA/MCP's).

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